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Cost: $50 – Members Only
The NMEDA Certified Sales Consultant (NCS) Program is a training curriculum custom built for sales consultants in the adaptive automotive industry. From building rapport, to motivation, garnering the sale, closing and providing customer satisfaction, this course is comprehensive and customized for the automotive mobility industry.
The NMEDA Certified Sales Consultant (NCS) Curriculum was designed in consultation with Paul Webb, a principal of Paul Webb Sales Training and WebbVT.
The NCS consists of the following 8 modules.
|#||Module||Description||Estimated Time Online||# Quiz Questions||Required Score|
|1||Introduction: 7 Keys to Success & VAK Training||This fast-paced course teaches you how to quickly build rapport with a customer by identifying their learning style.||1.5 hours||20||75%+|
|2||The Technique and Sales Process||This course takes you through the entire process of selling a vehicle by building a relationship with the customer.||4 hours||45||75%+|
|3||Take it to the Next Level||It’s time to up your sales by learning about personalities, technology, prospecting, and self-improvement.||3 hours||26||75%+|
|4||Auto Phone Training Inbound & Outbound||In this module, Paul Webb describes how to best reach your ultimate goal on a phone sales call: setting the appointment.||2 hours||8||75%+|
|5||Finance & Insurance Training||F&I experts, Mike Bennett and Paul Webb of Paragon Dealer Services, model the best F&I presentation from start to finish.||2 hours||27||75%+|
|6||Best Practices for Auto Sales and Management||How to anchor, motivate, and close.||1 hour||1||75%+|
|7||Service Advisor Training||How to improve profitability and customer satisfaction.||3 hours||22||75%+|
|8||Classic Automotive Sales Masters||Advanced business communications, effective listening/closing techniques, time management.||4.5 hours||31||75%+|
|9||NCS Final Exam||Final Exam||0.5 hour||25||75%+|